Canadian orders are described as fulfilled from Vancouver, BC.
Canadian order delivery
Shipping Policy
This policy explains how Canadian orders are processed, shipped and tracked, what delivery estimates mean, and what to do when a parcel is delayed, damaged or missing.
Canada Post tracking is used for Canadian orders unless checkout shows otherwise.
Qualifying Canadian orders over C$99 are currently advertised as free standard shipping.
1. Seller, fulfilment and service area
NMN Supplement Canada is the retailer and seller for orders placed through this website. NUNMN is the product brand shown on applicable items. Canadian orders are described by the Store as fulfilled from Vancouver, British Columbia.
Delivery is available to eligible Canadian addresses entered at checkout. International shipping may be offered where the checkout accepts the destination and displays a shipping method and charge.
2. Order processing and business days
Orders are processed after payment authorization and any required fraud or address review. The exact processing time and same-day cut-off have not been consistently published across the available sources.
Confirm before publication: the Store's normal processing time and order cut-off. Delivery estimates below begin after the order has been dispatched.
A business day means Monday through Friday, excluding statutory holidays observed at the fulfilment location or by the carrier.
3. Carrier and tracking
Canadian orders are shipped with Canada Post tracking unless a different service is shown at checkout. When tracking is available, the tracking number is sent to the email address used for the order after the carrier accepts the parcel.
Tracking scans are controlled by the carrier and may not appear immediately. Customers should allow time for the first scan before contacting support.
4. Shipping charges and free-shipping threshold
Free standard shipping is currently advertised for qualifying Canadian orders over C$99. Orders that do not qualify are charged the shipping amount displayed before checkout is submitted.
Confirm whether remote-area surcharges, oversized-package exclusions, promotional exclusions or product-specific restrictions apply. International customers are responsible for shipping charges displayed at checkout and any customs duties, taxes, brokerage or import fees charged by the destination country.
5. Estimated Canadian delivery times
Most Canadian orders are currently described as arriving in approximately 3–7 business days after dispatch. This is an estimate, not a guaranteed delivery date.
| Destination | General expectation | Important considerations |
|---|---|---|
| Major urban areas | Often within the 3–7 business-day range after dispatch | Carrier volume, weather and address accuracy can affect timing. |
| Rural and remote addresses | May take longer than the general estimate | Limited delivery frequency, transfer points or air-stage service may apply. |
| Territories and northern communities | Longer delivery time should be expected | Weather, seasonal access and remote-service schedules can cause delays. |
6. PO boxes, apartments and address accuracy
- PO boxes: use the address format accepted by Canada Post and ensure the selected service supports PO box delivery.
- Apartments and condominiums: include the unit number, buzzer code and recipient name exactly as required by the building.
- Concierge or community mailbox: the carrier may complete delivery with an authorized concierge, parcel locker, community mailbox or pickup notice.
- Address changes: contact support immediately. A change is not guaranteed after processing or dispatch.
7. Failed, refused and returned deliveries
If a parcel is returned because of an incomplete or incorrect address, refusal, failure to collect, or another customer-controlled delivery issue, the Store may require payment of the new shipping cost before resending it. Any refund request remains subject to the Returns and Refunds Policy and applicable law.
8. Delayed, missing or stolen parcels
Check the tracking record, delivery notice, mailbox, parcel locker, concierge and nearby safe-delivery locations first. If the parcel appears delayed beyond the carrier's expected range, contact support with the order and tracking numbers.
The Store may open a carrier investigation. Replacement or refund decisions depend on the investigation, delivery evidence, address accuracy, insurance or carrier rules, and mandatory consumer rights. A parcel marked delivered is not automatically treated as lost.
9. Damaged parcels or incorrect items
Contact support promptly after delivery. Include the order number, a description of the issue, and clear photographs of the shipping box, label, packing materials and affected item. Keep all packaging until the review is complete.
Do not use a damaged, leaking, unsealed or incorrect supplement. The Store will provide next steps after reviewing the evidence.
10. International orders
International availability depends on the destination options displayed at checkout. Customers are responsible for checking whether the product may be lawfully imported and used in the destination country. Customs authorities may delay, inspect, refuse or return a parcel.
International shipping charges, duties, taxes, brokerage and import fees are the customer's responsibility unless checkout expressly states otherwise.
11. Order-support process
- Check the order confirmation and carrier tracking.
- Contact info@nmnsupplementcanada.ca with the order number and relevant photographs or tracking details.
- Allow the Store and carrier a reasonable opportunity to investigate and provide a resolution.
Shipping and order support
Contact NMN Supplement Canada at info@nmnsupplementcanada.ca or +1 (888) 666-6851. Customer support is listed as available daily from 9:00 a.m. to 10:00 p.m. Pacific Time.
Mailing/contact address: 777 Dunsmuir Street, Suite 1700, Vancouver, British Columbia V6C 1X8, Canada.